If you don't know exactly what happened, here it is in a nutshell:
We registered for red Espana dishes at Macy's a few months before our wedding. They were supposedly dishwasher and microwave-safe.
We got a bunch of dishes for our wedding (10 place settings and some serving dishes).
Within 2 months, 6 pieces were cracked, chipped and/ or broken - all from the dishwasher.
Within 6 months, Robert had burned his hands on a serving plate that was, again, "microwave-safe," and the plate broke apart in his hands!
Within 18 months, nearly every piece form the Espana dishes we had was cracked, chipped, broken or unable to be used because they are not microwave-safe.
So, instead of being upset about it any longer, I finally called the makers of Espana. I was on hold for nearly an hour, passed from person to person until I finally got a CEO or something. (I don't really remember who, because I was so angry by that point!) I explained for the 7th time that day why I had a problem with their products. The person I was speaking to told me that I was "definitely not being truthful," and that "they stood behind their dishes," AND they REFUSED to refund my money. I was hung up on.
That was the last straw for me.
Our friends and family spent good money on those dishes, and so did we! I called the Macy's where we registered, and got the manager of the bridal registry department. She was super nice and helpful, and before I even got my first full sentence out, she asked me, "You registered for Espana, didn't you?" I was shocked. Apparently, we are not the only people to have these problems! She told me to clean it all up - whatever we had left - she had pulled up our registry and verified what was purchased for us, and told me to bring it all to her there. She told me they'd give us the value of it on a gift card to replace it with something more worthwhile.
They did better than that.
Robert and I went on a weekday afternoon (the only time we could do that 25-mile trip), and we returned it all. It took awhile, but we were given the full value for each of the 10 place settings and the serving sets on a gift card. The total was $430.
We used that gift card to purchase "every day china," which is made by a reputable brand, it is dishwasher, microwave and freezer safe, and my favorite part: If we have any problems, we just bring it back and they'll replace it. No questions asked. We ended up getting 16 place settings, 4 or 5 serving pieces and are very happy with our new dishes!
Since Robert likes round and I like square, these dishes were an excellent compromise: square-shaped with rounded edges. We can even put round bowls, plates, etc. with it, and it looks fantastic.
Here's a picture of Robert opening everything and getting ready to wash it all:
So, after the dishes arrived on Friday and they were unpacked for the most part, I had my violin recital yesterday. (No, I will not be posting the video on here). It went very well. :)
Today, we had to be at church bright & early so I could play with the orchestra.
Now, it's jurisdictions and other random chores time! We are whipping this place into holiday shape. My goal is to get all the rooms picked up and bathrooms cleaned, and the rest of the Christmas decorations put up and the totes put back in the shed.
My break is over; it's back to work for this girl!
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